1. The short version
If Moxify does not work on your PC and we cannot fix it, we refund you within 24 hours of the purchase. If it works, the pass is yours for its period and is not refundable just because you stopped playing.
2. When you get a refund
- The launcher will not run on your PC and our support cannot solve it — full refund.
- You were charged twice for the same pass — the duplicate is refunded.
- You paid and the membership was never activated — we activate it, or refund it if you prefer.
- The mods you paid for are unavailable for most of your pass period because of a game update on our side — we extend the pass or refund the unused part.
3. When we do not refund
- You changed your mind after the pass started working and you downloaded mods.
- Your account was suspended for sharing, reselling or redistributing files.
- The game or the mod does not behave as you hoped, but the launcher and delivery worked as described.
- Your PC does not meet the game's own requirements (Euro Truck Simulator 2 requirements, Windows version, graphics driver).
- You ask after the 24-hour window and the product worked.
4. How to ask
Write to billing@moxtech.world from the email address of your Moxify account, within 24 hours of the purchase, and include:
- the date and amount of the payment,
- the transaction reference (or the last four characters of it),
- what happens when you try — a screenshot or the file
%APPDATA%\Moxify\launch.loghelps us a lot.
We answer within one business day and usually the same day.
5. How the money comes back
Approved refunds go back to the same method you paid with. Card and international payments are refunded by our payment provider and normally appear in 5–10 business days, depending on your bank. Mobile-money refunds are sent back to the same number, usually within 1–3 business days. When we refund, the access that was granted by that purchase is removed at the same time.
6. Chargebacks
Please email us before opening a chargeback — we can almost always fix the problem faster. A chargeback filed without contacting us first may lead to the account being closed while the bank investigates.
7. Contact
MoxTech World · Mwanza, Tanzania · billing: billing@moxtech.world · support: support@moxtech.world
This policy does not remove rights you have under mandatory consumer law in Tanzania or in your country of residence.